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Contact us

Contact the ASA

Our details

Advertising Standards Authority Limited
Mid City Place
71 High Holborn
London
WC1V 6QT

Tel: 020 7492 2222

Fax: 020 7242 3696

Textphone: 020 7242 8159

Location map       

The ASA recognises the importance of providing a service that is accessible to everyone, including people with disabilities. Please let us know when you first contact us if you have any accessibility needs and we will do our best to accommodate them.

Make a complaint

If you have seen an ad that you would like to complain about please make your complaint online, please don’t use the form below.

If you’re making a complaint by post or telephone, please give us as much information as possible about your complaint. Important information includes the name of the advertiser or the product or service being advertised; where and when you saw the ad and your reasons for objecting to the ad. It’s helpful if you can send us a copy (or photograph) of the ad.

Making a complaint about the ASA

We aim to provide advertisers and consumers with a consistently high standard of service. We understand that, on some occasions, you may not be happy with the service you have received and we would like you to tell us why.  Read more 

General enquiry

If you have a general query about the work of the ASA that hasn’t been answered by our website, then please e-mail us via the form below. Please read our Frequently Asked Questions before contacting us as you may find your answer in this section instantly.

Students

If you are a student please be aware that we receive a significant volume of requests to help with dissertations and coursework. Please make use of the resources available on our website and fully research the ASA’s remit before submitting your questions to us.

Advertisers and marketers - need advice on your campaign?

Please do not contact the ASA; we do not provide pre-publication advice.

Please visit CAP’s website which contains lots of Advice and Training information. Or you can submit your query directly: 

Keeping up to date with the latest developments

To keep up-to-date with ASA news, including the publication of weekly adjudications, sign up to receive ASA e-mail updates.

Unacceptable Contact Policy

The ASA is committed to providing a fair, consistent and accessible service for all of our customers. However, we have to balance this by providing a safe working environment for our staff to operate within and to ensure that our work is undertaken in an efficient and effective manner. Read our unacceptable Contact Policy.

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