Adjudications

Red traffic lightASA adjudications provide important guidance to advertisers on how the Advertising Codes are to be interpreted. They act as a transparent record of our policy for consumers, media, government, industry and society at large on what is and isn’t acceptable in advertising.

We publish our rulings here every Wednesday (available to the media under embargo from Monday). You can sign up to receive weekly alerts about our rulings, or search the database of all adjudications. Our rulings are published here for five years. Some adjudications may be available for longer if they are used as a reference in AdviceOnline and Help Notes issued by the Committee of Advertising Practice.  

Please note ASA broadcast advertising adjudications (November 2004 - June 2006) are not included in this section or search results but can be found in PDF documents in the Old Broadcast Rulings section. Those PDFs can be searched using the main site search in the top right hand corner of the page.

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Viewing adjudications for : 1 February 2012

Adjudications (25)

1st Choice Glazing Ltd

A regional press ad and a mobile poster ad for a glazing company:a. The regional press ad was headlined "Others Measure - We Fit" and featured a photograph of a naked woman seen behind a...
Date: 1 February 2012
Decision: Upheld

Aldi Stores Ltd

An e-mail, in February 2011, for Aldi supermarket, had the subject heading "Try the Aldi challenge today". The body of the e-mail had the headline "Try the Aldi challenge today and...
Date: 1 February 2012
Decision: Upheld in part

Anthony Nolan Trust

A direct mailing, which referred to a leukaemia charity’s bone marrow donor register, received on 31 July 2010, included text on the envelope that stated “WITH YOUR HELP WE CAN DOUBLE THE NUMBER OF...
Date: 1 February 2012
Decision: Not Upheld

British Telecommunications plc t/a BT

A TV ad, for an internet service provider, featured a voice-over that stated, “Every city, every town, every home, is filled with an invisible network of competing signals which can make it hard to...
Date: 1 February 2012
Decision: Upheld in part

Finders Genealogists Ltd t/a heirhuntersuk.co.uk

Claims on www.heirhuntersuk.co.uk, seen on 3 August 2011. Text stated "LOOKING FOR PROFESSIONAL HEIR HUNTERS? BEWARE OF ROGUE TRADERS & SCAMS! Since the BBC Heir Hunters show began there...
Date: 1 February 2012
Decision: Upheld in part

Healing on the Streets-Bath

A website and a leaflet, for Healing on the Streets - Bath, viewed on 10 May 2011:a. The website home page stated "Our vision is to :- Promote Christian Healing as a daily life style for every...
Date: 1 February 2012
Decision: Upheld

Henkel AG & Co KGaA t/a Schwarzkopf

Two magazine ads and the advertiser's website promoted hair colouring products:a.   A magazine ad, in Creative Head stated "IGORA Senea by Schwarzkopf Professional is the 1st coloration tested...
Date: 1 February 2012
Decision: Upheld in part

Ice Energy Heat Pumps Ltd

An e-mail for solar photovoltaic installations was headlined "Solar PV Offer for June 2011". Text under the headline "Why Solar PV?" stated "There has never been a better...
Date: 1 February 2012
Decision: Upheld

Interparcel Ltd

The Interparcel.com website, seen on 2 November 2011, contained a page headed "OUR SERVICES".  Text underneath stated "Parcel Delivery Services.  Interparcel offer discount parcel...
Date: 1 February 2012
Decision: Upheld

Judy Lewis

An advertorial for Judy Lewis' Training Station, which appeared in March 2011 stated, "... 'Restrictions in the connective tissues cause so many people to suffer from symptoms such as pelvic...
Date: 1 February 2012
Decision: Upheld

Kellogg Marketing and Sales Company (UK) Ltd

A TV ad for a breakfast cereal, seen in November 2011, showed a little girl getting ready for school. Whilst holding a pencil and standing on a checklist, an animated piece of the breakfast cereal...
Date: 1 February 2012
Decision: Not Upheld

Kidz 5 A Day Ltd

Claims on a website, seen in July 2011, for a children's supplement drink stated "Kids Not Getting Their 5 A Day?" and featured a picture of a smiling child holding a glass of the product...
Date: 1 February 2012
Decision: Upheld

Levi Strauss & Co t/a Levi's

A magazine ad, for Levi jeans, published in October 2011 featured three young people holding lit fireworks. Text stated "WHEN ALL IS SAID AND DONE, HAVE YOU DONE OR SAID ENOUGH? HAVE YOU JUST...
Date: 1 February 2012
Decision: Upheld

LG Electronics UK Ltd

A press ad, the advertisers own website and a sales promotion:a. The press ad was headlined "It's 3D TV (But not as we know it)". Further text included "Unlike other 3D TVs, with LG...
Date: 1 February 2012
Decision: Upheld in part

L'Oréal (UK) Ltd t/a L'Oréal Paris

A press ad for a moisturiser featured a photograph of Jane Fonda. Text stated "Your experience. Our expertise. AGE RE-PERFECT Pro-Calcium + SPF15 Trust Science for skin that feels toned,...
Date: 1 February 2012
Decision: Not Upheld

L'Oréal (UK) Ltd t/a L'Oréal Paris

A two-page magazine ad for an anti-wrinkle cream, in September 2011 featured a close-up, black and white picture of the actress Rachel Weisz. Text in red stated "'DOING 10 THINGS AT ONCE ......
Date: 1 February 2012
Decision: Upheld

LOVEFiLM UK Ltd

A TV ad and claims on the LOVEfilm website:a. Claims on the LOVEfilm website, viewed on 4 August 2011. Text on the home page stated "What you get? Britain's largest range of films and games -...
Date: 1 February 2012
Decision: Not Upheld

MyCityDeal Ltd t/a Groupon UK

An ad for sportswear on a discount website, viewed on 19 October 2011, stated "One Pair of Weight Loss HOTPANTS™ for £19 from Zaggora (58% Off)", "Uses Celu-Lite™ technology...
Date: 1 February 2012
Decision: Upheld

Postgoldforcash Ltd

Claims on a website and envelope for PostGoldForCash.com, seen in May 2011:a.  The website, PostGoldForCash.com, stated "SELL YOUR GOLD FOR CASH! ... We pay more than our major competitors!...
Date: 1 February 2012
Decision: Upheld

South Yorkshire Passenger Transport Executive t/a Travel South Yorkshire

Two leaflets and one poster for the South Yorkshire Passenger Travel Executive t/a Travel South Yorkshire's Optio Orange and Stagecoach services:a. A leaflet for the Optio network advertising new...
Date: 1 February 2012
Decision: Not Upheld

T.M. Lewin & Sons Ltd

A website for a clothing retailer, viewed on 15 November 2011, stated "Men's and Women's Shirts and Ties now from 5 for £100... Select any combination of 5 or more".
Date: 1 February 2012
Decision: Upheld

tattooremovalcream.co.uk

Claims on tattooremovalcream.co.uk for a tattoo fading cream, seen on 26 September 2011, stated "The LazerCream system is probably one of the most simplest [sic], affordable and convenient of...
Date: 1 February 2012
Decision: Upheld

thesecretonlineincome.com

A website, accessed on 16 October 2011, was headed "The Real Information Your Boss Doesn't Want You To Have".  Further text stated "Discover how I started to earn a 6-figure income...
Date: 1 February 2012
Decision: Upheld

TripAdvisor LLC

Claims on tripadvisor.co.uk, a website providing holiday and travel consumer reviews, stated "... read reviews from real travellers ... TripAdvisor is the world's largest travel site, enabling...
Date: 1 February 2012
Decision: Upheld

Urban Crowd Ltd t/a Urban Tiger

A poster, for a lap dancing club, viewed on 14 October 2011, was headed “URBAN TIGER GENTLEMAN’S CLUB NORTHAMPTON’S FINEST LAPDANCING CLUB - Luxurious table dancing venue - Stag Parties &...
Date: 1 February 2012
Decision: Not Upheld

Informally Resolved Cases (44)

After consideration by the ASA of complaints received, the following companies and organisations agreed to amend or withdraw advertising without the need for a formal investigation:

Advertiser Date Number of Complaints Media Sector
1st Group Ltd t/a Nationwide EPC 1 February 2012 1 Internet (on own site), Internet (search engine) Business
Advantage Marketing Corporation Ltd t/a Quingo 1 February 2012 1 National press Business
Aquil Ltd 1 February 2012 1 Catalogue Retail
ASDA Stores Ltd 1 February 2012 1 E-mail Retail
Atalana Ltd t/a QuiBids 1 February 2012 1 Internet (display) Leisure
Avon Cosmetics Ltd 1 February 2012 1 Internet (on own site) Health and beauty
Base Models 1 February 2012 1 Internet (on own site) Business
British Airways plc 1 February 2012 1 Internet (on own site) Holidays and travel
British Sky Broadcasting Ltd t/a Sky 1 February 2012 1 Internet (on own site) Leisure
British Telecommunications plc 1 February 2012 1 Leaflet Computers and telecommunications
Business Directory Promotions Ltd 1 February 2012 1 Internet (on own site) Business
Call Catcherz Ltd 1 February 2012 1 Internet (on own site) Employment
Carole Easton 1 February 2012 1 Leaflet Health and beauty
Charles Tyrwhitt LLP 1 February 2012 1 Internet (on own site) Clothing
Clasado Ltd 1 February 2012 1 Internet (on own site) Health and beauty
CR Smith Glaziers (Dunfermline) Ltd 1 February 2012 1 Internet (on own site) Household
David Hawke Property Services 1 February 2012 1 Internet (OM 3rd party), Poster, Regional press Property
DSG Retail Ltd t/a Currys and PC World 1 February 2012 1 National press Retail
DSG Retail Ltd t/a PC World 1 February 2012 1 Internet (on own site) Computers and telecommunications
Firebox.com Ltd 1 February 2012 1 Internet (on own site) Retail
Freesat (UK) Ltd 1 February 2012 1 Television Leisure
Future Imports Ltd 1 February 2012 1 Internet (on own site) Health and beauty
Intertain Ltd t/a Walkabout (Europe) 1 February 2012 1 Internet (on own site) Leisure
Keynoir Ltd 1 February 2012 1 Internet (on own site) Leisure
Kitchen Restoration Company 1 February 2012 1 Internet (on own site) Business
MyCityDeal Ltd t/a Groupon UK 1 February 2012 2 Internet (sales promotion) Leisure
Nissan Motor (GB) Ltd 1 February 2012 1 National press Motoring
Panasonic UK Ltd 1 February 2012 1 Television Leisure
Pets & Wildlife Ltd t/a lovepets.co.uk 1 February 2012 1 E-mail Retail
Pixmania SAS 1 February 2012 1
Play Ltd t/a Play.com 1 February 2012 1 Internet (e-tailing) Retail
Printcater Ltd t/a Carbis Bay Holidays 1 February 2012 1 Internet (OM 3rd party) Computers and telecommunications
Quality Solicitors Organisation Ltd 1 February 2012 1 Internet (on own site), Leaflet Business
Reed Online Ltd 1 February 2012 1 Internet (on own site) Employment
Renault UK Ltd 1 February 2012 1 Television Motoring
Republic (Retail) Ltd 1 February 2012 2 E-mail Retail
The Hoseasons Group Ltd t/a cottages4you 1 February 2012 1 Internet (on own site) Holidays and travel
The Interim Board of Governors Gaelscoil Neachtain 1 February 2012 1 Poster, Leaflet Education
The National Magazine Company Ltd t/a Hearst Magazines UK 1 February 2012 1 Direct mail Publishing
The Natural Health Choice Ltd 1 February 2012 1 Internet (on own site) Health and beauty
TUI UK Ltd t/a Thomson 1 February 2012 1 Brochure Holidays and travel
United Jewellery Ltd t/a cyberdiamonds.co.uk 1 February 2012 1 Text Message Leisure
V-Bandz Ltd 1 February 2012 1 Internet (on own site) Retail
Virgin Media Ltd 1 February 2012 1 Internet (on own site) Leisure

Mail Order Cases (2)

The ASA has investigated complaints about the non-receipt of mail-order or sales promotion goods or refunds from these companies, which have now agreed to supply those goods or refunds.

Advertiser Date Number of Complaints Media Sector
Nellypot 1 February 2012 1 Internet (sales promotion) Retail
Think Jam t/a TheMovieJam 1 February 2012 1 Internet (sales promotion) Leisure

Database Cases (2)

The ASA has taken action about the obtaining, processing, management and use of personal information for the purposes of marketing products and services to the public through targeted and personalised mail by the following companies and organisations:

Advertiser Date
Lands' End Europe Ltd 1 February 2012
MyCityDeal Ltd t/a Groupon 1 February 2012

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